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Automating Community Operations
This talk explores how an integrated agent and automated platform manage community operations, from member interaction via Slack and email to behind-the-scenes tracking and resource management.
Foundations runs on a custom-built internal platform designed to automate the work typically handled by operations staff or project managers.
At the center is an integrated agent that interacts directly with members through Slack and email—sending weekly updates, coordinating mentor sessions, answering questions, and managing access to tools and resources.
Behind the scenes, the platform tracks member activity, manages billing, runs the application process, and structures the community’s collective knowledge.
This presentation explores how automation and agent-driven workflows can operate a complex community with minimal manual coordination.